Refund Policy

Transparent and equitable refund terms for your confidence

Introduction

At ClearPathStudio, we recognize that plans may shift, and our goal is to maintain transparent and just refund protocols. This document presents the guidelines under which refunds are granted for our yacht charter services.

We ask that you carefully review this policy prior to confirming your reservation. By booking with ClearPathStudio, you accept and conform to these terms for refunds.

Standard Cancellation and Refund Timetable

Over 72 Hours Prior to Charter

100% Refund

Qualified for: Total refund minus service fees

Refund Timing: 5-7 working days

Service Charge: €50 for transactions via credit card

Prerequisites: Must be requested in written format through email or telephone communication

Between 24 to 72 Hours Prior to Charter

50% Refund

Qualified for: Half of the overall cost for the charter

Refund Timing: 7-10 working days

Service Charge: €25 subtracted from the refund

Prerequisites: A legitimate reason is necessary; subject to administrative expenses

Less Than 24 Hours Before Charter

No Refund

Qualified for: No possibility for a refund

Exception: Emergency situations might be taken into account

Option: Credit for future charters may be offered at the discretion of the management

Prerequisites: Emergency claims must include supporting documentation

Weather-Related Cancellations

Our Commitment to Safety

Your safety is our utmost concern. If unsafe weather conditions are declared unsuitable for charter operations by our licensed skipper, we will offer you various options:

  • Full Refund: Issued in full if rearranging the schedule is not viable
  • Reschedule: You may move your charter to an alternate date with no extra costs
  • Charter Credit: We provide a credit that's valid one year from the original booking date

Evaluating Weather Conditions

We analyse weather conditions as follows:

  • Evaluating the wind's speed and direction
  • Surveying the sea's conditions and wave heights
  • Forecasting visibility and rain projections
  • Heeding Coast Guard warnings and advisories
  • Assessing safety with the help of our professional skipper's evaluation

Timing for Decisions: All decisions regarding weather cancellations will be decided no more than 4 hours prior to the scheduled departure time.

Emergency Medical Refunds

Emergency Scenarios

We are aware that medical emergencies can transpire unexpectedly. The scenarios below may be eligible for special accommodation:

  • Unanticipated illness or injury necessitating hospital care
  • A death amongst immediate kin
  • Urgent military deployment or summoning
  • Summoning for jury duty or legal subpoena
  • Travel obstacles due to natural disasters

Mandatory Documentation

To process any emergency refund requests, please provide the following:

  • Documentation from a medical facility or a medical certificate
  • Death certificate, if applicable
  • Verified military directives
  • Notice for jury duty or a subpoena from a court
  • Emergency declarations or travel advisories

Processing of Refunds: Any refunds due to emergencies will be processed within 3-5 business days after we receive all the relevant documents.

Cancellations Due to Operational Factors

Technical Issues

Should mechanical difficulties arise with the vessel assigned to you that cannot be promptly fixed:

  • Replacement Vessel: We will make an effort to offer a comparable substitute
  • Full Refund: Granted when an appropriate substitute is unavailable
  • Partial Refund: Issued if the replacement boat has different fees
  • Compensation: We may present further compensation for the disturbance

Crew Unavailability

In the uncommon event of crew members being absent:

  • We will endeavor to arrange an alternative crew when possible
  • A complete refund will be provided if we are unable to proceed with the charter
  • Rescheduling is permitted at no additional cost

Processing of Refunds

Form of Payment

We carry out refunds utilizing the original payment method that was employed for the booking:

  • Credit Cards: 5-7 working days
  • Bank Transfers: 7-10 working days
  • Cash/Cheques: 3-5 working days

Service Charges

Credit Card Transactions

€50 charge for cancellations submitted over 72 hours in advance

Refunds via Bank Transfer

€25 charge for all refund transactions via bank transfer

International Transactions

Possible additional charges may apply for international payments

Issuance of Charter Credits

Conditions for Credit Issuance

Credits for future charters might be given instead of refunds under certain conditions:

  • Late cancellations (under 24 hours' notice)
  • Cancellations linked to weather conditions
  • Voluntary requests to reschedule
  • Unforeseen operational complications

Credit Stipulations

  • Duration: Credits are valid for one year following the date they are issued
  • Transferability: Credits cannot be transferred to others
  • Monetary Worth: Equivalent to the entire value of the charter without any service charges
  • Usage: Applicable towards any charter that's open for booking
  • Expiration: Credits must be used within 12 months, without any possibility of extension

Refunds for Partial Services

Disruptions During Service

If your charter experience is disrupted or abbreviated due to circumstances we are responsible for:

  • A proportional refund based on the duration not utilized
  • Credit for an upcoming charter that equals the same value
  • Gratuitous services or enhancements may be offered

Interruptions Caused by Customers

If an ongoing charter is terminated earlier due to the behavior of a guest or infringement of safety protocols:

  • No refund will be given for the part of the service not used
  • The outstanding balance must still be paid in full
  • Additional costs could be incurred

Resolution of Disputes

Should you have concerns with a decision about a refund, you may opt to:

  • Ask for a reconsideration by our executive staff
  • Hand in further evidence or documents
  • Look for a resolution via consumer advocacy bodies
  • Pursue any legal alternatives as prescribed by the relevant laws

How to Make a Refund Request

Step 1: Reach Out to Us

Please present your application for a refund via:

Step 2: Submit Your Details

Your refund request should comprise the following particulars:

  • The number validating your booking
  • The scheduled date and time of your charter
  • The reasoning behind the cancellation
  • Relevant supporting files (if applicable)
  • Your preference for the refund method

Step 3: Assessment and Refund Process

Our team will confirm receipt of your petition within a day, evaluate it based on this policy, reach a conclusion within two days, and more importantly, process any sanctioned refunds as per the schedules indicated earlier.

Vital Information

  • All applications for reimbursements must be documented in written form
  • Refunds are handled in €, no matter what the currency of the initial payment was
  • We highly advise purchasing travel insurance
  • This directive is subject to amendments, which will be communicated with a 30-day notice
  • Reimbursements are governed by the applicable levies and regulatory requisites

How to Get in Touch

For inquiries regarding refunds or to put forward a request for reimbursement:

Refunds Department
ClearPathStudio Marine Services Ltd.
Portofino Marina
Portofino 16034
Italy

Telephone: +39 0185 2691
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: July 17, 2025

We aim for our refund policy to be fair and clear. Please study these conditions diligently before making a reservation, and do not hesitate to connect with us for any clarification.